Whitaker LaChance Agency
Whitaker LaChance Agency

About

Our passion at Whitaker-LaChance is to protect our clients and make them more successful by managing risk and being their trusted advisor.
At Whitaker-LaChance, we turn your insurance expense into an operational asset. We accomplish this through our proprietary process designed to:
·         Identify the risk and exposures you face
·         Measure the costs and evaluate your risk tolerance
·         Design a unique strategy matching your exposure and tolerance for risk
·         Implement a customized program and gauge the success
As an Acrisure partner agency, we are among the top 15 largest privately held insurance agencies in the nation. Acrisure is a national network of hand selected independent agencies designed to offer increased capabilities to its partner agencies through a full spectrum of related products, consulting services and wider access to carriers.

To learn more about Acrisure, visit our website at www.acrisure.com.

About

Our passion at Whitaker-LaChance is to protect our clients and make them more successful by managing risk and being their trusted advisor.
At Whitaker-LaChance, we turn your insurance expense into an operational asset. We accomplish this through our proprietary process designed to:
Identify the risk and exposures you face
Measure the costs and evaluate your risk tolerance
Design a unique strategy matching your exposure and tolerance for risk
Implement a customized program and gauge the success
As an Acrisure partner agency, we are among the top 15 largest privately held insurance agencies in the nation. Acrisure is a national network of hand selected independent agencies designed to offer increased capabilities to its partner agencies through a full spectrum of related products, consulting services and wider access to carriers.

To learn more about Acrisure, visit our website at www.acrisure.com.

Our Team

Jerry WhitakerJerry Whitaker, CIC, CRIS
President – Whitaker-LaChance
Senior Partner – Acrisure
Jerry joined Acrisure in July of 2010 as an investor with over 25 years of commercial and employee benefit insurance experience, specializing in large contractors, large property management companies, surety, Captive Insurance Programs, Alternative Risk Financing and Professional Employment Organizations. Jerry brings strategic risk management that focuses on the true costs of risk, then attacks the cost drivers within the insurance program and uses risk management to mitigate risk for his clients. His expertise is on the effects of wellness on workers’ compensation, disability and employee benefits. Jerry graduated from Olivet Nazarene University in 1984 with a BS in Business Marketing and Minor in Communication and Economics. He earned the Certified Insurance Counselor (CIC) designation in 1995 and the Construction Risk and Insurance Specialist (CRIS) in 2006, and is a member of the Risk Insurance Management Association (RIMS).

Jeff GrayJeff Gray
Commercial Insurance Sales
Jeff joined Whitaker-LaChance in 2001 as a Commercial Account Executive. Jeff has over 28 years of experience in commercial and personal insurance. Jeff works with the National Program for HOODZ and DUCTZ Franchises and the National Water Dealer & Bottled Water Dealer Program. He also works with small to medium commercial accounts. Jeff focuses on each client’s needs and designs an insurance program to meet those specific needs. He also excels in client communication, with clients having access to him when needed. Jeff earned his BBA at Western Michigan University in 1984. He is an avid competitive Retriever Club member and his dogs have won many awards.
Charlotte CoffmanCharlotte Coffman, CISR
Office Manager
Charlotte joined Whitaker-LaChance in 2004 as the receptionist. She quickly learned the insurance business and moved to Commercial Service Representative in 2006 and then became office manager in 2007. Charlotte oversees all agency operations including making sure all insurance certificates are done accurately for our commercial clients. Her expertise is in human resource management and proof reading. Charlotte went back to college later in life and earned her BBA from Western Michigan University in 2003. She earned her Certified Insurance Service Representative (CISR) in 2006. Charlotte loves spending time with her grandchildren, listening to music and going to the movies.
Kim MulderKim Mulder, CISR
Commercial Insurance Account Executive
Kim joined Whitaker-LaChance in 1990 as receptionist. She quickly learned the commercial insurance business and moved to Commercial Service Representative in 1992. Her expertise is in commercial coverage and commercial claim management. Kim oversees all aspects of the commercial insurance department, including client service, claims and marketing of new commercial accounts. Kim earned her Associates Degree in Tourism and Travel from Davenport University in 1990. She earned her Certified Insurance Service Representative (CISR) in 1999. Kim takes pride in getting to know her customers and understanding their service needs.
Aaron WhitakerAaron Whitaker
Personal Insurance Account Executive 
Commercial Insurance Processor
Aaron joined Whitaker-LaChance in 2014 as a Personal Insurance Customer Service Representative. He brought with him extensive customer service experience from working in a retail professional camera store and computer electronic store for three years in Chicago. Aaron manages all personal insurance placement, marketing, account service and claim management. His expertise is in working with our clients to make sure their insurance program takes care of them through all the changes in life. Aaron is a graduate of Kalamazoo Home School Association and attended Columbia College in Chicago, where he studied Graphic Art Design. He is an avid photographer and enjoys fishing.

Stephanie PichanStephanie Pichan
Health and Wellness Coordinator
Stephanie joined Whitaker-LaChance in 2016 as the Health and Wellness Coordinator and is a licensed health and life insurance agent. As a graduate of the Bachelor of Science Community Health Education program at Western Michigan University, Stephanie worked as a professional in the wellness field for over 10 years prior to coming to the agency. She brings with her experience in public health, health technology, behavior change, nutrition, and holistic health practices and therapies. Whether through work, church, volunteering, or every day connections, she’s passionate about helping others live their best life possible.

Eric WagamanEric Wagaman
Personal Insurance Account Executive
Eric joined Whitaker-LaChance in 2016 as a Brand Marketing and Development Intern. He is a Senior at Western Michigan University in their Sales and Business Marketing program.  Eric is a driven individual who is passionate about meeting the needs of others by going beyond their expectations. During his free time, Eric enjoys golfing, hiking, attending sporting events and indulging in new restaurants.