by: Jerry Whitaker
I remember growing up and Ford had an often-used advertising slogan, “Quality is Job One.” I assumed this meant that Ford had a strong commitment to producing quality vehicles. As I think of quality, I remember what my Dad always said “Doing the right thing every time.” A recent article described quality as “doing what you are supposed to do, doing things correctly and consistently, and not messing up.”
As I think of quality leadership, and application to leadership I have a few thoughts. Quality can mean different things to different people. How can a leader utilize it in the workplace?
Can our employees and customers trust us to do the right thing every time? As leaders, it is our responsibility to “role model” the behavior that we want reflected. If we treat our employees poorly, how can we expect them to treat our clients? If our employees cannot trust us, how can we expect our clients to trust us? If we do not model excellence, consistency and dependability, how can we expect our employees to with our clients? Here are a couple of expectations for leaders.
Things must be done right. As a leader you must model excellence in all you do. There is no room for inferior work.
Things must be done completely. Leadership must not allow the ” It is good enough” attitude just to complete a project quickly.
Things must be done for the right reasons. Leaders always need to keep their motives in check. Are we seeking to please the “right” client? Are our motives in line with company values? Are our motives in line with honesty and integrity?
All of the above are useful for leadership. How will you use them going forward?
@WLAinsurance www.WhitakerLaChance.com (269) 324-7700
About the author:
Jerry joined Acrisure in July of 2010 as an investor with over 25 years of commercial and employee benefit insurance experience, specializing in large contractors, large property management companies, surety, Captive Insurance Programs, Alternative Risk Financing and Professional Employment Organizations. Jerry brings strategic risk management that focuses on the true costs of risk, then attacks the cost drivers within the insurance program and uses risk management to mitigate risk for his clients. His expertise is on the effects of wellness on workers’ compensation, disability and employee benefits. Jerry graduated from Olivet Nazarene University in 1984 with a BS in Business Marketing and Minor in Communication and Economics. He earned the Certified Insurance Counselor (CIC) designation in 1995 and the Construction Risk and Insurance Specialist (CRIS) in 2006, and is a member of the Risk Insurance Management Association (RIMS).